PM Interview: "How would you improve trust and safety on Airbnb?"

Assesses trust/safety thinking for peer marketplaces, empathy for different users, and community impact.

• Breaks down types of trust/safety risks
• Proposes multi-layered verification
• Addresses both host/guest perspectives
• Suggests community and support features
• Defines metrics (incident rates, NPS)

• Marketplace trust is built over years
• Must consider host/guest power dynamics
• Test for reduction in safety incidents