PM Interview: "How would you optimize Swiggy's delivery process?"

Tests analytical, operational, and execution chops in a high-scale logistics environment.

• Identifies delivery-related bottlenecks (order batching, routing, partner allocation)
• Considers all stakeholders (customers, partners, restaurants)
• Proposes data-driven, cost-effective solutions
• Weighs operations vs. customer experience
• Refers to metrics (ETA accuracy, cost/order, NPS)
• Assesses tradeoffs and implementation complexity

• Delivery optimization involves tech + people
• Operations improvements = margin + NPS
• Test and iterate solutions